Terms & Conditions
1. Introduction
Welcome to Mataf Industries (M) Sdn Bhd (“Mataf Industries”, “we”, “our”, “us”). By accessing or using our website, purchasing our products, or engaging our services, you (“customer”, “you”, “your”) agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
2. Products & Services
2.1 We specialise in food processing machinery and related equipment.
2.2 All product descriptions, specifications, and prices are provided in good faith. Minor variations in colour, design, or technical details may occur.
2.3 We reserve the right to modify, discontinue, or update products and services without prior notice.
3. Orders & Payment
3.1 Orders are confirmed only upon full payment or upon written agreement of specific terms.
3.2 Prices are quoted in Malaysian Ringgit (RM) unless otherwise stated and are subject to applicable taxes.
3.3 Mataf Industries reserves the right to cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent transactions.
4. Shipping & Delivery
4.1 Shipping times and costs are detailed in our Shipping & Returns Policy.
4.2 Delivery schedules are estimates and may vary due to factors beyond our control (e.g., courier delays, customs clearance).
4.3 Risk of loss or damage passes to the customer once the product is handed over to the courier or logistics partner.
5. Returns & Refunds
5.1 Returns and refunds are subject to the Shipping & Returns Policy published on our website.
5.2 Only products meeting the stated eligibility criteria will be accepted for return or replacement.
6. Warranty & After-Sales Service
6.1 Selected machines are covered by a limited warranty as specified on their individual product pages or official quotations.
6.2 Warranty covers manufacturing defects only and excludes damages caused by misuse, negligence, unauthorised modifications, or normal wear and tear.
6.3 Customers must retain proof of purchase to claim warranty service.
7. Limitation of Liability
7.1 Mataf Industries shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7.2 Our maximum liability, whether in contract or tort, shall not exceed the total price paid for the product or service concerned.
8. Intellectual Property
8.1 All content, logos, images, text, and product materials on this website are the intellectual property of Mataf Industries.
8.2 No content may be copied, reproduced, or distributed without prior written consent.
9. Privacy & Data Protection
9.1 Your personal information is collected and processed in accordance with our Privacy Policy, in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).
9.2 By using our website or services, you consent to such data collection and processing.
10. Governing Law & Jurisdiction
10.1 These Terms & Conditions are governed by the laws of Malaysia.
10.2 Any dispute arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes to Terms
11.1 Mataf Industries may update these Terms & Conditions at any time.
11.2 Changes take effect upon posting on our website. It is the customer’s responsibility to review the Terms & Conditions periodically.
12. Contact Us
For questions regarding these Terms & Conditions, please contact:
Mataf Industries (M) Sdn Bhd
📧 Email: support@mataf.my
📞 Phone: 06-6760471